Have a comprehensive and advanced analysis of your voice interactions
InnerVoice manages, transcribes calls automatically, analyzes emotions, and classifies calls, enabling optimization of the customer experience, improvement of efficiency, and strategic data-driven decision-making.
We transform the future
With Inner Voice, turn voice interactions into high-value insights for your business.
01
Innovation
Cutting-edge technology + AI in voice analysis, to provide insights that go beyond.
02
Accuracy
Analyze the 100% of your voice interactions with complete confidence, speed, and security.
03
Recommendations
value for strategic decision-making in your operation.
Capabilities
Automatic transcription:
saving time and effort.
Silence analysis:
Detect and analyze moments of silence in calls, identifying potential areas for improvement.
Script Adherence Measurement
Verify that agents adhere to the established script, ensuring consistent and quality service.
Grammatical analysis
detects grammatical and pronunciation errors, improving communication.
Unwanted word search
of the time customers wait in line.
In the cloud
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Doubts? We'll resolve them here.
Inner Voice is a digital tool that automates the transcription and analysis of phone calls or voice conversations through other channels, allowing for the extraction of valuable insights from customer interactions.
Inner Voice can analyze any type of voice call, including:
- Customer service calls
- Sales calls
- Technical support calls
- Telephone surveys
- phone meetings
- Any other voice conversations you need to analyze
Inner Voice can be integrated with most CRM systems on the market. This allows you to have all your customer information in one place, making customer relationship management easier.
Inner Voice allows you to generate a wide variety of reports, including:
- Call transcription reports
- Call Analysis Reports
- Customer Service Quality Reports
- Customer Satisfaction Reports
- Call Trend Reports
- Custom reports
Inner Voice uses the latest security technologies to protect data, including:
- Data encryption
- Secure data storage
- Strict access controls
- Regular security audits
Do you have more questions?
Discover the ecosystem of intelligent digital solutions.
to make your operation more productive.Mindtech Sourcing
We integrate intelligence with human potential.
The evolution of customer service begins with smarter operations.
Schedule a 20-minute demonstration and discover how we integrate human talent, automation, and technology to transform your customer experience.
