CX360 AtlanticQI Model
Turn your operation around with a broader vision of opportunities for your business.
With this advanced and innovative service model we can:
- Understand your strategic objectives, your principles, vision and brand essence, to make them the center of action
- Generate positive service experiences for users based on their needs
- Simplify customer processes
- Increase satisfaction levels within a framework of operational efficiency
For CX-360, each user is unique, and therefore each solution must be agile and effective throughout the entire cycle of the experience.
In a world that is advancing and in which users need innovative solutions to their needs. At Atlantic we develop and execute ideas to offer our clients tools that allow them to improve the quality of service in their operations.
Contribution of the model to companies
CX-360 model allows to create profitable user experiences based on their needs, in order to simplify the experience itself and to boost the satisfaction levels within an operational efficiency framework. The understanding of client’s goals, values, vision and their strategy as a whole, are the main aspects to be consider offering a solution that can be able to comprehend that each user is different, and the service needs to be provided as fast as possible, considering their profile and the user experience stage.
At Atlantic QI, the development of implementations tailored to your operation is key and vital, to optimize execution times and considerable savings figures. These developments are non-invasive technologies that can be overlaid on the existing system, allowing and facilitating the creation of compatible platforms in continuous development of sophisticated algorithms and machine learning tools.
For Atlantic QI, the fast-paced global economy environment, competitive companies are called to be successful and agile, managing to anticipate and respond quickly to fluctuating economic, regulatory and market conditions. Integrating strategic partners and digital channels, to achieve omnichannel, becomes the priority of brands and organizations that seek to take advantage of the digitalization of consumers.
At Atlantic QI, we are convinced that to make a good decision it is necessary to maintain control of the data at all times. With our advanced reporting systems, your operation streamlines operations management and monitoring in real time.
Technical Support
We promote your brand with first contact resolution and self-service tools, to service levels and to ensure a better customer experience.
Multichannel Outbound and Sales Campaigns
We carry out outbound processed with human or virtual agents that will allow you to reach your users effectively. As experts in customer interaction, we up-sell and cross-sell your products and offers, keeping high CSAT scores.
Robotic Process Automation
RPA has been implemented to improve accuracy, productivity, quality and standardization of transactions, reduce costs, and enhance customer experience.
Multichannel Customer Service
Our experience with user interactions, ensures that we satisfy customers expectations in each contact, both in traditional and digital channels including social media, mobile, SMS, Backoffice services and more.
Back Office and Claims
We use process reengineering to support our client's operation integrating new technologies to bring to your business growth and efficiency.
Loyalty and Retention
We turn into strategies the objectives of our clients, after analyzed the available data. This is support with automation tools to create a lasting bond between our clients and their customers.
Analytics
We use Data Analytics to support our process reengineering and to improve our client's operational efficiency, with the purpose of decreasing the service cost, to identify the reasons of churn, to improve agent performance and to identify cross-selling and up-selling opportunities.
Process Re-engineering and Automation
We use process reengineering to support our client's operation integrating new technologies to bring to your business growth and efficiency.